Responsible Gambling at Castle Bingo

We are committed to safe, controlled play and to protecting our players. We take responsible gambling seriously and provide straightforward information and tools so customers can manage their activity, set sensible limits and get help if play becomes a problem. Our aim is to keep gaming enjoyable and to reduce harm through clear controls and support options.

Player protection principles

We put player safety first by promoting responsible behaviour, identifying signs of harm and acting when intervention is needed. We expect players to gamble within their means and we train our staff to offer support. When concerns arise we will apply proportionate measures to protect the account and wellbeing of the customer.

Activity-control tools

We provide a range of practical tools to help you control play. These include setting spending limits, pausing your account, using session reminders and requesting self-exclusion. You can combine tools to suit your needs and change settings through your account or by contacting our support team.

Deposit limits

You can set deposit limits to control how much you add to your account over a chosen period. Limits are available in daily, weekly and monthly formats and can be increased only after a cooling-off period. Setting a deposit limit is one of the quickest ways to manage budget and reduce risk.

Loss limits

Loss limits let you restrict how much you can lose over a set time. These limits stop play automatically once the threshold is reached. Loss limits work alongside deposit limits and can be adjusted to reflect your responsible gambling preferences.

Time limits and session controls

Session tools help you monitor how long you play. You can set session duration reminders and daily play limits, and request short account breaks if you need time away. Regular reality checks give a quick summary of time played and recent activity so you can make informed choices.

Self-exclusion and account breaks

If you need to stop gambling, self-exclusion is available for short or long periods. During self-exclusion your account is closed for the chosen timeframe and access is blocked. We also offer temporary account pauses - sometimes called cool-offs - to give you a break without committing to a longer exclusion.

Signs of problematic behaviour

Warning signs include chasing losses, spending more than intended, hiding activity from others, neglecting responsibilities and sudden changes in mood or sleep. If you notice these signs in yourself or someone else, consider using limits, taking a break or seeking advice.

Tips for maintaining control

Set clear budgets before you play, use deposit and time limits, avoid gambling when stressed or unwell, and keep a record of play. Take regular breaks and never treat gambling as a way to solve financial problems.

Professional help and support organisations

If you need further help we encourage you to seek professional support. Free confidential services and national schemes are available to provide advice, treatment and self-exclusion. If you require assistance, please contact our support team and we will provide guidance on next steps and local support options.