Castle Bingo Rules for Using Bonus Funds
Introduction
This page sets out the general bonus-terms that apply to promotions published by the operator and explains how individual promotion terms interact with these general rules. Where a specific promotion publishes its own conditions, those promotion conditions apply to that promotion only when they are officially published by the operator.
Key Bonus Conditions
- Eligibility - Registered member, age 18 or over; operator holds active licences 001998-A-103814-009 and 001998-N-103813-014.
- Minimum qualifying deposit - Not published centrally; see the specific promotion for any deposit thresholds.
- Wagering - No universal wagering multiplier published; promotion pages contain the applicable wagering details when offered.
- Maximum permitted bet during wagering - Not published; any limit will be stated in the promotion terms if applicable.
- Expiry - Promotion validity, play and wagering deadlines vary by offer and are shown in each promotion's terms.
- Maximum cashout - No universal maximum cashout for bonus-derived funds is published; check each promotion for caps.
Eligibility and Participation
To qualify for promotions you must be a registered member and 18 years of age or older. Membership is required to participate in club and app promotions. Identity and age checks may be requested - the operator applies an age-verification policy that can require photo ID if a member appears under 25. Restrictions on duplicate accounts, shared households, shared devices or payment method reuse are not published centrally and will be set out only where a promotion explicitly includes such rules.
Conditions for Individual Promotions
Overview
Promotional offers are advertised via the app and at individual clubs. The operator publishes offer-specific terms when a promotion is active. The following summarises the current verified position for common promotion types; where an element is not published, the promotion page is the authoritative source.
| Offer type | Availability | Qualifying deposit | Wagering | Notes |
|---|---|---|---|---|
| Welcome / Deposit bonus | No universally published welcome bonus | Not published | Not published | Check specific promotion pages or in-app notifications for any welcome offers. |
| Free spins | No confirmed free spins offer in official club/app materials | Not published | Not published | Free spins are not confirmed as a standard offer. |
| Reload bonuses / Top-ups | Local club and app promotions vary | Varies by promotion | Varies by promotion | Reload terms are set per promotion where offered. |
| Cashback | No universal cashback published | Not published | Not published | Any cashback offers will be described in the promotion terms. |
| Cryptocurrency bonuses | Not supported / not published | Not applicable | Not applicable | Operator materials do not confirm crypto-based promotions. |
Wagering Requirements and Balance Rules
The operator does not publish a universal wagering multiplier or a single rule that applies across all promotions. Where a promotion includes wagering requirements, those requirements are stated in the promotion's terms and apply to the bonus funds specified in that promotion. Game contributions, maximum-bet restrictions during wagering and the order in which funds are used (deposited funds first or bonus balance first) are set by each promotion and will be shown on the relevant promotion page. If an offer contains wagering, the promotion terms are the authoritative source for calculation methods and any exceptions.
Game Contributions and Exclusions
Verified materials confirm that the operator primarily offers in-club bingo sessions. Contribution rates for specific game types to bonus wagering are not published. No public list of slots, live casino titles, contribution tables, or provider-specific exclusions has been provided. Where a promotion includes game contribution rules or excludes particular games or providers, those details will appear in the promotion terms.
Bonus Expiry and Cancellation
Activation, play and wagering deadlines are defined per promotion and are displayed on each promotion's terms page. There is no single, published expiry rule that applies across all offers. If a promotion expires before wagering is completed, the promotion terms will state the consequence for bonus funds and any attributable winnings. Cancellation of membership or removal of personal data ends membership access; how this affects active promotion balances is determined by the specific promotion terms and the operator's published rules for that offer.
Withdrawals and Maximum Cashout
The operator's verified materials do not publish a universal online cashier, withdrawal methods or maximum cashout amounts applicable to bonus-derived funds. Where a promotion imposes a maximum bonus award or a cashout cap, that cap will be stated in the promotion terms. Identity verification may be required before processing withdrawals. The impact of a withdrawal request on an active bonus - for example whether it voids wagering or cancels the bonus - is set out in the promotion terms where applicable.
Restricted Conduct and Complaints
Specific prohibited conduct is not listed centrally beyond standard membership requirements. Verified rules include age verification and enforcement of membership conditions; removal of personal data terminates membership and prevents play until re-registration. Complaints about promotions or bonus handling should be raised through the club or app support channels; contact the operator via [email protected] for general enquiries or [email protected] for data and privacy matters. The operator will handle complaints in line with its published procedures where those are provided.