Castle Bingo Terms of Use

These Terms and Conditions set out the rules for using our platform and describe the relationship between you and us. We explain your responsibilities as an account holder, the basic requirements for using our services, how promotions operate in general, and the procedures that apply to deposits, withdrawals and disputes. By registering an account you agree to comply with these terms and any additional rules that apply to specific offers or services.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must provide accurate and complete information when registering and keep your contact details up to date. We may suspend or close accounts where we reasonably suspect fraud, unauthorised use, or breaches of these terms.

Verification and security

We may require identity and address verification to comply with legal obligations and to protect your account. This can include requests for photographic ID, proof of address and any additional documents we consider necessary. While verification is pending, we may limit access to certain services or withhold withdrawals until checks are completed.

Eligibility requirements

You must be at least 18 years old and have the legal right to use our services in the jurisdiction from which you access the platform. We do not accept registrations from individuals who are self-excluded or who otherwise do not meet eligibility criteria. One account per person is permitted unless we agree otherwise in writing.

Acceptable platform use

You must use the platform lawfully and not for money laundering, market manipulation or any activity that could harm other users or the platform. Prohibited conduct includes creating multiple accounts to avoid limits, using stolen payment methods, and attempting to tamper with systems. We reserve the right to suspend accounts and retain funds where misuse is suspected.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms and conditions which form part of these Terms. Unless stated otherwise, promotional offers are non-transferable and may carry requirements such as playthrough conditions, game restrictions and expiry dates. We will publish the main conditions for each offer and you are responsible for ensuring you meet any eligibility criteria before participating.

Deposits and withdrawals

All deposits must be made with payment methods accepted by us. We may place limits on deposits and require additional checks for large or unusual transactions. Withdrawals are subject to our verification checks and any applicable account limits. We may delay or refuse a withdrawal where we suspect fraud, a breach of these terms or where further verification is required.

Dispute resolution

If you have a query or complaint about your account, a promotion or a transaction, contact our support team at [email protected]. We aim to resolve disputes promptly and fairly. If we cannot reach an agreement, either party may seek independent dispute resolution in accordance with applicable law.

Updates to these terms

We may update these Terms from time to time. Material changes will be communicated through the platform or by email where possible. Continued use of your account after such changes will constitute acceptance of the updated Terms. You may close your account at any time in accordance with our account closure procedures.